FAQs
Frequently asked questions
- Is there a minimum storage period?
Yes, our minimum hire period is 1 month.
- How do I pay?
Payments are set up by card at the time of booking using our payment provider 'Stripe'.
The first monthly payment will be taken on your 'move in' date. Rent is taken for the month in advance, the payment date will recur monthly from your move in date.
The first monthly payment will be taken on your 'move in' date. Rent is taken for the month in advance, the payment date will recur monthly from your move in date.
- Do I have to pay a deposit?
Yes, we take a £65 deposit upon reserving your container. This includes the loan of a high security container padlock (with enclosed shackle) and two keys.
Upon vacating your container, we will refund your deposit providing the unit is left in a clean and tidy condition and the padlock is returned with both keys.
Deposits are refunded within 30 days.
Upon vacating your container, we will refund your deposit providing the unit is left in a clean and tidy condition and the padlock is returned with both keys.
Deposits are refunded within 30 days.
- How can I book a container if I don't have internet access?
Please contact us on 01328 830204 and we can take your booking and payment over the phone.
- Can I book a container in advance?
Yes, you can choose a 'move in' date up to 14 days in the future, however in times of high demand it may be less.
Only the deposit payment will be required at the time of booking.
Payment for the first month's rental will be taken on your 'move in' day.
Only the deposit payment will be required at the time of booking.
Payment for the first month's rental will be taken on your 'move in' day.
- If I cancel my booking before my move in date, will I get charged?
As long as you cancel at least 24 hours before your move in date, there is no charge. Your deposit will be refunded within 30 days.
- How often is the rent paid and when?
Rental is on a monthly basis. The first month's rent is taken on 'move in' day, then monthly on the same date thereafter.
- What notice do I need to give to cancel my rental?
No notice period is required because you pay for the month in advance. You are paid up until 6pm one month from your last payment date. We do ask for 3 days notice before your payment date to ensure there is time to stop the next payment being taken.
- If I leave halfway through a month's rental period, do I receive a refund for any days left in the month?
No, we do not refund any unused days.
- Do you do credit checks?
No, this is why we take payment in advance.
- Can I move into my container straight away?
Yes, containers only appear on the website for booking if they are ready to be let. As soon as you have paid the rental fee, it is yours.
- How do I access the site?
Currently we have a manual gate with combination padlock. The code will be given to you on your arrival day. Please ensure that when you leave the site, the gate is locked behind you.
- What access do I get?
The site is available from 8am to 6pm, 7 days a week, and can be accessed as often as required. Access outside these hours can be arranged if necessary. Please contact us to discuss.
- How do I secure my container?
At the time of booking we will take a deposit, which includes the loan of a Squire high security container padlock with enclosed shackle. This must be used to secure your container and returned when you vacate.
- What happens if I lose my padlock key?
Please contact us directly.
- Are my possessions insured?
No, our insurance does not cover your items. You must ensure you take out a suitable storage contents insurance, and we require a copy of the documents for our files.
- What can I store in my container?
More or less anything however there are some exceptions. Please review the terms and conditions (https://northnorfolkstoragesolutions.stora.co/terms) - section 17, for a full list.
- Are there staff on the site?
Our self storage site is unattended as it is a self service site, however if you need any assistance please call our telephone number. We all work on the farm and live nearby, so someone is normally close at hand.
If you would like to come and visit the site for a look around, you are more than welcome, please do come and see us. Contact us on phone or email to book an appointment.
We will also be there to welcome you and show you around on 'move in' day.
If you would like to come and visit the site for a look around, you are more than welcome, please do come and see us. Contact us on phone or email to book an appointment.
We will also be there to welcome you and show you around on 'move in' day.
- Is there anything I can do to reduce the risk of any damp getting into my container?
Try to ensure all goods entering the store are dry, especially soft items such as fabric. It is also helpful to load and enter the containers on dry days not wet days.
- How do I give feedback?
We welcome all feedback from our customers as we want to provide a high level of service. Please leave feedback on our google business page.